The Boutique Beauty Consultant is the Dior Ambassador and promotes with passion the Dior Maison and Values. As a member of the Dior team, the Beauty Consultant always demonstrates the highest level of Dior hospitality. They provide unforgettable client experiences and exceptional service. Achieving defined sales and client development targets while promoting brand image and desirability.MAIN RESPONSIBILITIES SELLING DIOR: Conduct in store and/or remote selling activities, acting as a personal shopperSell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stoppingConnect with authenticity. Identify and understand clients needs through the art of conversationPropose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approachCommunicate passionately, always share Dior storytelling and educate clients on the brand and productsAchieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one’s own business and how they are tracking vs. goals daily.Master Brand, Category and Competition KnowledgeCLIENT EXPERIENCE & MANAGEMENT: Develop enduring relationships with existing clients in store and remotelyEngage new clients to the brand, through genuine interactionsLearn and leverage Dior content and tools (Dior Connect & iPos) to register client data, drive traffic, develop client loyalty and take actionsAchieve defined goals within all CRM activities, client recruitment, development, outreach and salesGrow customer relationships through clienteling, offering omnichannel services, targeted sampling, personalized servicesBOUTIQUE OPERATIONS: Play an active role in maintaining an esthetically pristine and hygienic boutique environment. Understand and support merchandising guidelines and inventory management. Operate cash registers and assist closing daily revenues.Perform all assigned operational and administrative tasksMaintain and contribute to a positive work environmentAttend all offsite Seasonal Schools and Dior training programs. Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform.Frequently handle, lift, and move merchandise safely
